Returns & Exchanges

At Saigon Flowers, we strive to ensure your arrangements arrive in perfect bloom; however, if you are not completely satisfied with your purchase, we offer a 24-hour freshness guarantee for replacements or refunds. Due to the perishable nature of our products, please contact us immediately to resolve any issues with your order.

Return Process

• 1.
  Contact Support

  Notify our floral concierge team within 24 hours of delivery by emailing [email protected] with your order number and clear photos of the flowers.

• 2.
  Quality Review

  Our florists will review the images to assess the condition of the blooms and determine if the issue was caused by transit damage or shelf-life deficiency.

• 3.
  Choose Your Resolution

  Once approved, you can choose between a complimentary redelivery of a fresh arrangement, a store credit for future use, or a full refund to your original payment method.

• 4.
  Processing

  Replacements are prioritized for same-day delivery where possible, while monetary refunds are processed within 3-5 business days depending on your bank.